Complex Challenges. Practical Strategies. Measurable Results.

28 pts

gain in employees feeling heard

Employee voice. Stronger leadership. Measurable change.

• Employee voice rose from 49% to 77%.
• Trust in the leadership team rose from 49% to 71%.
• Feeling included rose from 69% to 85%.
• Recurring assessments, leadership coaching, and employee expectations training.

100+

community partners contacted

Understanding what happens when a community tries to get help.

• Assessed service access across three public health regions.
• Reached more than 100 potential community partners.
• 51% of individual respondents reported COVID affected access to SUD services.
• Developed recommendations for referrals, integrated services, and regional collaboration.

IMPROVEMENT ROADMAP

workforce and service strategy

A workforce strategy built around the people Maine serves.

• Delivered an integrated recruitment and retention roadmap.
• Assessed staffing, workload, hiring, and communication barriers.
• Developed talent pipeline and manager effectiveness recommendations.
• Designed a customer-feedback framework and service-access recommendations.

75+

small businesses supported

Turning public investment into practical business support.

• Helped design a $2.8 million initiative.
• Supported more than 75 businesses over three years.
• Combined approximately $2 million in direct grants with professional support.
• Connected owners with marketing, websites, technology, legal, and accounting services.

1,298

completed surveys across students, employees, and families

Connecting school community voice to three-year strategic planning.

• Gathered 1,015 student, 220 employee, and 63 parent/family survey responses, complemented by listening sessions and individual conversations.
• Informed the district’s 2022–2025 strategic plan with findings on school culture, communication, learning support, and participation.
• Connected community feedback to priorities for school improvement, professional learning, student support, and family engagement.

22

community organizations engaged

Bringing community expertise into organizational strategy.

• Engaged 22 community organizations through interviews and onsite visits.
• Identified funding, staffing, transportation, and facility barriers.
• Convened partners to validate findings and explore collaboration.
• Developed recommendations for capacity support and ongoing community input.

100%

rated the retreat effective or very effective

Strengthening board alignment and strategic decision-making.

• 100% rated the retreat effective, and 100% expressed confidence in the Board’s ability to manage risk.
• Engaged Board members, leadership, and staff to strengthen strategic alignment and decision-making.
• Developed a Risk Assessment Framework to guide decisions, manage risk, and support long-term sustainability.

487

residents engaged

Connecting transportation planning with workforce opportunity.

• 183 interviews and 304 survey responses.
• Three listening sessions captured resident perspectives.
• Multilingual outreach included housing-community engagement.
• Recommendations included parking improvements and frequent Millyard shuttles.

110+

employees engaged across four locations

Strengthening employee culture, leadership alignment, and board effectiveness.

• Led a 12-month engagement supporting organizational change during a senior leadership transition.
• Assessed employee culture and climate through interviews and listening sessions with more than 110 employees across four locations.
• Translated employee feedback into recommendations and executive training to strengthen communication, accountability, and employee support.
• Assessed and trained the Board of Directors to strengthen governance, collaboration, and alignment with the new general manager.